Protectors

Frequently Asked Questions

• What makes Malouf different than other protector brands?

  We use our 20 years of experience, and the most premium materials, to design our products. You can rest assured that as a Certified B Corporation®, we strive to make a deeper impact with every sale, and a portion of proceeds supports survivors of sexual violence and exploitation.

• Do mattress protectors really work? 

  Yes! Malouf mattress protectors have an H2Pro™ liquid-proof backing, providing soft and quiet 100% liquid-proof protection.

• Do I need a mattress protector?

  Yes. We recommend using a mattress protector to protect your investment from spills, stains, and dust mites. If you purchase a Malouf mattress, the warranty on your mattress will be voided if you do not use a mattress protector.

• Do mattress protectors make you sleep hot?

  Some fabrics can retain heat, but all Malouf protectors are made with breathable fabrics, so it provides the protection you need without compromising comfort.

• Is a mattress protector machine washable and dryer safe?

  Yes! We recommend washing your protector once or twice a month, or on an as-needed basis. Follow care instructions to optimize the care for your protector. Note we recommend washing your sheets more often (once per week) to ensure your sleep environment stays fresh and clean.

• What is included in a Split King mattress protector package?

  A Split King mattress protector purchase will come with two Twin XL protectors, one for each mattress of your Split King sleep setup.

• How does your 30-night sleep trial work?

  All returns (other than mattresses and adjustable bases) must be initiated within 30 days of delivery. You can also initiate a return if the product has a manufacturing defect or is damaged during transit. If the product is damaged when delivered to your home, you must contact Malouf™ within 48 hours and provide proof of damage. You will be responsible for shipping the item back. To return an online purchase, send us an email at info@maloufhome.com.

• What does the warranty cover?

  This warranty covers any defects in the materials or workmanship, with the exceptions of excessive wear and tear, stains, misuse or improper maintenance, alteration or repair by unauthorized representatives, and damage resulting from transit or handling.

• Do you offer financing?

  Yes! To learn more about the benefits of our Affirm financing, visit our Financing Page.