Shoulder FlexFill™ Pillow + HyperChill™

Frequently Asked Questions

• What makes Malouf different than other pillow brands?

  We use our 20 years of experience, and the most premium materials, to design our pillows. And, we have a wide variety to choose from to ensure every sleeper can find their perfect pillow. Plus, you can rest assured that as a Certified B Corporation®, we strive to make a deeper impact with every sale, and a portion of proceeds supports survivors of sexual violence and exploitation.

• What's the best pillow for my sleep position?  

  The best pillow for your sleep position is one that properly aligns your spine. Typically, side sleepers benefit from firmer pillows, stomach sleepers from softer pillows, back sleepers from medium-firm pillows, and universal sleepers from soft, versatile pillows. Shoulder cutout pillows are a great option for side sleepers.

• What cooling technologies are in this pillow?

  This pillow has a cooling HyperChill™ cover, which is cool to the touch to help you fall asleep.

• What does pillow loft mean?

  Pillow loft refers to pillow thickness. Loft plays a vital role in aligning your neck and spine. Low loft pillows are typically around 4 inches or less, mid-loft is 5-6 inches, and a high loft is anything higher than 6 inches. Generally speaking, stomach sleepers benefit from a lower loft, side sleepers benefit from mid-high, and back sleepers can benefit from any of the three.

• How long does a good pillow last?

  A good pillow maintains its best quality for about 2-3 years. After that, we recommend replacing your pillow to ensure your pillows are supportive, comfortable, and stay free of allergens.

• Do I need a pillow protector?

  We recommend using a pillow protector to protect your pillow from sweat, stains, spills, and allergens.

• How does your 30-night sleep trial work?

  All returns (other than mattresses and adjustable bases) must be initiated within 30 days of delivery. You can also initiate a return if the product has a manufacturing defect or is damaged during transit. If the product is damaged when delivered to your home, you must contact Malouf™ within 48 hours and provide proof of damage. You will be responsible for shipping the item back. To return an online purchase, send us an email at info@maloufhome.com.

• What does the warranty cover?

  This warranty covers any defects in the materials or workmanship, with the exceptions of excessive wear and tear, stains, misuse or improper maintenance, alteration or repair by unauthorized representatives, and damage resulting from transit or handling.

• Do you offer financing?

  Yes! To learn more about the benefits of our Affirm financing, visit our Financing Page.